What we keep, and why.

Last updated 11 October 2026. "Kelumo", "we" and "us" mean the team behind kelumo.ai, api.kelumo.ai and chat.kelumo.ai. Questions: support@kelumo.ai.

The short version

Your prompts and the answers are not kept in our API logs, and the model providers we use don't keep them or train on them.
We keep what we need to run your access: your name, how to reach you, your payments and your usage numbers.
This website sets no cookies and runs no trackers.
We don't sell your data.

What we collect

When you join: your name, your WhatsApp number or email, your plan, and the reference of your payment (for example a Wave or Orange Money transaction ID).
When you use the API: per key, the number of tokens, the cost, the time and the IP address a request came from. Never the prompt or the answer.
When you use the chat: your account email and your chat history, stored on our server so you can come back to it. You can delete it any time. Admin access to other users' chats is switched off, and we don't read chats, except a conversation you rate 👎 and comment on.
When you pay online: the payment provider (Bictorys or Flutterwave) handles your card or mobile money details. We receive the result and a reference, not your card number.
When you write to us on WhatsApp, by email or on social media: your message and contact details, so we can answer.
On this website: no cookies, no analytics, no trackers. Like any web server, ours may keep short technical logs (IP address, time, page) for security.

Who processes data for us

Model providers, through OpenRouter: each request goes only to providers set for zero data retention and no training on your data. If none is available, the request fails instead of going elsewhere.
DigitalOcean: our servers (London).
Bictorys and Flutterwave: online payments.
Google Workspace: our email. WhatsApp (Meta): messages you send us there.

Each of them handles data under its own terms. We share only what the task needs.

Our social media tools

We use the TikTok and Meta (Facebook) developer platforms only to post Kelumo's own content to Kelumo's own accounts: our tool uploads our videos to our TikTok account as drafts that we review and post ourselves, and schedules posts on our own Facebook Pages. To do this it reads the basic profile of our own account (account ID, username, display name) to check it is posting to the right one, and it keeps the access tokens in an encrypted keychain on our own computer. It does not collect, read or store data about other TikTok or Facebook users. Access can be removed at any time in TikTok (Settings and privacy → Security → Manage app permissions) or in Meta Business settings.

How long we keep it

Account, payment and usage records: while your access is active, then as long as we need them for our accounts and to answer questions about past payments.
Chat history: until you delete it, or until we close your account.
Nightly server backups are kept for 14 days.

Your choices

You can ask us to show, correct or delete the data we hold about you: write to support@kelumo.ai or on WhatsApp. If your key leaks, tell us and we block it and send a new one.

Children

Kelumo is not meant for children under 13, and we don't knowingly collect their data.

Changes

When this policy changes, we update the date above and note it in the changelog.